Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders

When you purchase a pre-order, you are reserving an out-of-stock or soon-to-be-available product that is not yet in inventory. Payment is collected in full at the time of checkout to secure your order from the upcoming batch.

Pre-orders are expected to ship approximately on the date noted on the product page (for example, "ships the first week of October"). Ship dates are estimates and may shift slightly due to production or fulfillment timing; if a significant delay occurs, we will notify you by email.

You can cancel a pre-order for a full refund any time before it has been fulfilled and shipped. Once your order has shipped, it can no longer be cancelled, but you may request a return or refund in line with our returns policy.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.