Shipping policy
Processing and dispatch
Orders are processed within 1–2 business days, Monday through Friday, excluding holidays. Orders ship within 72 hours of being placed. You'll receive a confirmation email at checkout and a tracking email once your order is on its way.
Shipping rates
- Standard shipping: $2.00
- Free standard shipping on orders over $40
- All subscription orders ship free, every time
Delivery estimates
Standard delivery is estimated at 3–7 business days after your order ships. Delivery times are estimates, not guarantees. We aren't responsible for delays caused by carriers, weather, or other events outside our control.
Where we ship
We ship anywhere in the United States, including Alaska, Hawaii, US territories, and PO boxes. We don't ship internationally at this time.
Tracking
You'll receive a tracking number by email once your order ships. Allow up to 24 hours for tracking to begin updating.
Lost or missing packages
If tracking shows delivered but you haven't received your order, please wait 48 hours before contacting us — packages are frequently scanned as delivered before they arrive. If it still hasn't turned up, check with neighbors and your building, then email [support@DOMAIN.com] and we'll open a carrier claim.
Damaged in transit
If your order arrives damaged, email [support@DOMAIN.com] within 7 days with photos of the package and product. See our Return and Refund Policy.
Incorrect addresses
We ship to the address entered at checkout. If a package comes back to us because the address was incomplete or incorrect, we'll reship once you send a corrected address. Reshipping costs are the customer's responsibility.
Order changes and cancellations
Contact us as soon as you can if you need to change or cancel. Once an order enters fulfillment we can't modify it — you'll need to use the refund process instead.
Questions