Refund policy
Our 30-day guarantee
If you don't like it, you get your money back. That's the whole policy.
Try Avora for up to 30 days from your delivery date. If it isn't working for you — for any reason — email us at [support@DOMAIN.com] with your order number and we'll refund your order. You don't need to explain yourself, and in most cases you won't need to send anything back.
Opened products
Opened bottles are covered by the guarantee. Because our products are topical and can't be resold once opened, we generally won't ask you to return them. Keep the bottle.
Unopened products
Unopened products in original packaging are eligible for a full refund of the product price within 30 days of delivery.
Damaged or incorrect orders
If your order arrives damaged, leaking, or incorrect, email [support@DOMAIN.com] within 7 days of delivery with your order number and photos. We'll replace it at no cost — no return required.
Bundles
Bundle orders are covered by the same 30-day guarantee and are refunded in full. If your bundle included a free gift, you're welcome to keep it.
Subscription orders
The guarantee applies to your first order on a subscription. To avoid being charged for an upcoming renewal, pause or cancel at least 24 hours before your renewal date — you can do this anytime from your account. If a renewal ships before you get to it, contact us and we'll refund it.
Limits
The guarantee covers one refund per customer or household. We reserve the right to decline requests where there's evidence of abuse, such as repeat refunds across multiple orders or accounts.
How to request a refund
Email [support@DOMAIN.com] with your order number. We respond within 1 business day.
Refund timing
Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable. Depending on your bank, it may take a few extra days to appear on your statement.
Exchanges
We don't process direct exchanges. Request a refund and place a new order.
Questions